Visibility and measurability for trust management in cooperative business operations

Malu Castellanos, Fabio Casati, Ming Chien Shan, Umeshwar Dayal

Результат исследований: Материалы для книги/типы отчетовМатериалы для конференции

3 Цитирования (Scopus)

Аннотация

Trust is essential to establish relationships with other entities like business partners and service providers. A key aspect of trust is transparency. Only by having a certain level of visibility into what others are doing on our behalf, we can build trust in our relationships with them. In this paper we present a framework and a platform for trust management that facilitates visibility and measurability into the execution of requested or outsourced services. The key benefit of the proposed approach is that service providers can offer visibility over their processes in a selective fashion, by allowing providers to define process-oriented views over business operations and by letting prospective and current customers assess process execution quality without exposing confidential information.

Язык оригиналаАнглийский
Название основной публикацииProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004
РедакторыK.-J. Lin, T. Li
Страницы92-99
Число страниц8
DOI
СостояниеОпубликовано - 2004
Опубликовано для внешнего пользованияДа
СобытиеProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004 - Beijing, Китай
Продолжительность: 13 сен 200415 сен 2004

Конференция

КонференцияProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004
СтранаКитай
ГородBeijing
Период13.9.0415.9.04

ASJC Scopus subject areas

  • Engineering(all)

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