Operating Enterprise AI as a Service

Fabio Casati, Kannan Govindarajan, Baskar Jayaraman, Aniruddha Thakur, Sriram Palapudi, Firat Karakusoglu, Debu Chatterjee

Результат исследований: Материалы для книги/типы отчетовМатериалы для конференции

3 Цитирования (Scopus)


This paper discusses the challenges in providing AI functionality “as a Service” (AIaaS) in enterprise contexts, and proposes solutions to some of these challenges. The solutions are based on our experience in designing, deploying, and testing AI services with a number of customers of ServiceNow, an Application Platform as a Service that enables digital workflows and simplifies the complexity of work in a single cloud platform. Some of the underlying ideas were developed when many of the authors were part of DxContinuum inc, a machine learning (ML) startup that ServiceNow bought in 2017 with the express purpose of embedding ML in the ServiceNow platform. The widespread adoption of ServiceNow by the majority of large corporations has given us the opportunity to interact with customers in different markets and to appreciate the needs, fears and barriers towards adopting AIaaS and to design solutions that respond to such barriers. In this paper we share the lessons we learned from these interactions and present the resulting framework and architecture we adopted, which aims at addressing fundamental concerns that are sometimes conflicting with each other, from automation to security, performance, effectiveness, ease of adoption, and efficient use of resources. Finally, we discuss the research challenges that lie ahead in this space.

Язык оригиналаАнглийский
Название основной публикацииService-Oriented Computing - 17th International Conference, ICSOC 2019, Proceedings
РедакторыSami Yangui, Khalil Drira, Ismael Bouassida Rodriguez, Zahir Tari
ИздательSpringer Paris
Число страниц14
ISBN (печатное издание)9783030337018
СостояниеОпубликовано - 2019
Опубликовано для внешнего пользованияДа
Событие17th International Conference on Service-Oriented Computing, ICSOC 2019 - Toulouse, Франция
Продолжительность: 28 окт 201931 окт 2019

Серия публикаций

НазваниеLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Том11895 LNCS
ISSN (печатное издание)0302-9743
ISSN (электронное издание)1611-3349


Конференция17th International Conference on Service-Oriented Computing, ICSOC 2019

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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