Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion

Florian Aubke, Karl Wöber, Noel Scott, Rodolfo Baggio

Результат исследований: Материалы для журналаСтатья

20 Цитирования (Scopus)

Аннотация

The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.

Язык оригиналаАнглийский
Страницы (с-по)149-157
Число страниц9
ЖурналInternational Journal of Hospitality Management
Том41
DOI
СостояниеОпубликовано - 1 янв 2014
Опубликовано для внешнего пользованияДа

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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