Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion

Florian Aubke, Karl Wöber, Noel Scott, Rodolfo Baggio

Результат исследований: Материалы для журналаСтатья

16 Цитирования (Scopus)

Выдержка

The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.

Язык оригиналаАнглийский
Страницы (с-по)149-157
Число страниц9
ЖурналInternational Journal of Hospitality Management
Том41
DOI
СостояниеОпубликовано - 1 янв 2014
Опубликовано для внешнего пользованияДа

Отпечаток

cohesion
communication network
network analysis
social network
asymmetry
human activity
decision making
Revenue management
Group cohesion
Knowledge sharing
industry
Communication networks

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

Цитировать

Knowledge sharing in revenue management teams : Antecedents and consequences of group cohesion. / Aubke, Florian; Wöber, Karl; Scott, Noel; Baggio, Rodolfo.

В: International Journal of Hospitality Management, Том 41, 01.01.2014, стр. 149-157.

Результат исследований: Материалы для журналаСтатья

@article{8ff0b55c5ec84257b544001653a66827,
title = "Knowledge sharing in revenue management teams: Antecedents and consequences of group cohesion",
abstract = "The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.",
keywords = "Communication, Group cohesion, Hospitality, Performance, Revenue management, Social network analysis",
author = "Florian Aubke and Karl W{\"o}ber and Noel Scott and Rodolfo Baggio",
year = "2014",
month = "1",
day = "1",
doi = "10.1016/j.ijhm.2014.05.010",
language = "English",
volume = "41",
pages = "149--157",
journal = "International Journal of Hospitality Management",
issn = "0278-4319",
publisher = "Elsevier Limited",

}

TY - JOUR

T1 - Knowledge sharing in revenue management teams

T2 - Antecedents and consequences of group cohesion

AU - Aubke, Florian

AU - Wöber, Karl

AU - Scott, Noel

AU - Baggio, Rodolfo

PY - 2014/1/1

Y1 - 2014/1/1

N2 - The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.

AB - The practice of Revenue Management has received widespread acceptance in the international hospitality industry yet a lack of best practice in terms of organizational integration persists. This paper follows the notion that revenue management is first and foremost a human activity, dependent on knowledge exchange and concerted decision within revenue management teams. One critical attribute of effective teams is group cohesion. The authors contrasted communication networks of 38 revenue management teams by means of social network analysis to identify the antecedents and consequences of group cohesion. It was found that industry employment, age and revenue management experience define the structure of communication networks and that awareness of other's expertise is central in explaining differences team performance across the sample. The findings highlight the issue of knowledge asymmetry in teams and suggest that the Revenue Manager occupies a more active role as an information broker in order to enhance group decision making.

KW - Communication

KW - Group cohesion

KW - Hospitality

KW - Performance

KW - Revenue management

KW - Social network analysis

UR - http://www.scopus.com/inward/record.url?scp=84904662796&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84904662796&partnerID=8YFLogxK

U2 - 10.1016/j.ijhm.2014.05.010

DO - 10.1016/j.ijhm.2014.05.010

M3 - Article

AN - SCOPUS:84904662796

VL - 41

SP - 149

EP - 157

JO - International Journal of Hospitality Management

JF - International Journal of Hospitality Management

SN - 0278-4319

ER -