Analyzing compliance of service-based business processes for root-cause analysis and prediction

Carlos Rodríguez, Patrícia Silveira, Florian Daniel, Fabio Casati

Результат исследования: Материалы для книги/типы отчетовМатериалы для конференции

6 Цитирования (Scopus)

Аннотация

Automatically monitoring and enforcing compliance of service-based business processes with laws, regulations, standards, contracts, or policies is a hot issue in both industry and research. Little attention has however been paid to the problem of understanding non-compliance and improving business practices to prevent non-compliance in the future, a task that typically still requires human interpretation and intervention. Building upon work on automated detection of non-compliant situations, in this paper we propose a technique for the root-cause analysis of encountered problems and for the prediction of likely compliance states of running processes that leverages (i) on event-based service infrastructures, in order to collect execution evidence, and (ii) on the concept of key compliance indicator, in order to focus the analysis on the right data. We validate our ideas and algorithms on real data from an internal process of a hospital.

Язык оригиналаАнглийский
Заголовок главной публикацииCurrent Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers
Страницы277-288
Количество страниц12
Том6385 LNCS
DOI
Статус публикацииОпубликовано - 2010
Опубликовано для внешнего пользованияДа
Событие10th International Conference on Web Engineering, ICWE 2010 - Vienna, Австрия
Длительность: 5 июл 20109 июл 2010

Серии публикаций

Имя, фамилияLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Том6385 LNCS
ISSN (печатная версия)0302-9743
ISSN (электронная версия)1611-3349

Конференция

Конференция10th International Conference on Web Engineering, ICWE 2010
СтранаАвстрия
ГородVienna
Период5.7.109.7.10

    Fingerprint

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Цитировать

Rodríguez, C., Silveira, P., Daniel, F., & Casati, F. (2010). Analyzing compliance of service-based business processes for root-cause analysis and prediction. В Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers (Том 6385 LNCS, стр. 277-288). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Том 6385 LNCS). https://doi.org/10.1007/978-3-642-16985-4_25