Visibility and measurability for trust management in cooperative business operations

Malu Castellanos, Fabio Casati, Ming Chien Shan, Umeshwar Dayal

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)

Abstract

Trust is essential to establish relationships with other entities like business partners and service providers. A key aspect of trust is transparency. Only by having a certain level of visibility into what others are doing on our behalf, we can build trust in our relationships with them. In this paper we present a framework and a platform for trust management that facilitates visibility and measurability into the execution of requested or outsourced services. The key benefit of the proposed approach is that service providers can offer visibility over their processes in a selective fashion, by allowing providers to define process-oriented views over business operations and by letting prospective and current customers assess process execution quality without exposing confidential information.

Original languageEnglish
Title of host publicationProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004
EditorsK.-J. Lin, T. Li
Pages92-99
Number of pages8
DOIs
Publication statusPublished - 2004
Externally publishedYes
EventProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004 - Beijing, China
Duration: 13 Sep 200415 Sep 2004

Conference

ConferenceProceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004
CountryChina
CityBeijing
Period13.9.0415.9.04

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ASJC Scopus subject areas

  • Engineering(all)

Cite this

Castellanos, M., Casati, F., Shan, M. C., & Dayal, U. (2004). Visibility and measurability for trust management in cooperative business operations. In K-J. Lin, & T. Li (Eds.), Proceedings of the IEEE International Conference on E-Commerce Technology for Dynamic E-Business, CEC-East 2004 (pp. 92-99) https://doi.org/10.1109/CEC-EAST.2004.73