Metods of rating competitors for quality awards: Tentative comparative analysis

Vera Artemenko, Polina Martyusheva, Sergey Muravyov, Nadezhda Znamenschikova

Research output: Chapter in Book/Report/Conference proceedingConference contribution

2 Citations (Scopus)

Abstract

A comparison of three most frequently used methods for quality estimation of complex objects is offered in the paper, namely Overall Integral Index, Analytical Hierarchy Process and Consensus Relation. Such estimation is required, for example, in the European Excellence Model by the European Foundation for Quality Management (EFQM) when making decision on the European Quality Award. Examples of using the estimation methods of five enterprises are given taking into account the Model criteria. Certain advantages of the Consensus Relation method are demonstrated.

Original languageEnglish
Title of host publication10th IMEKO TC7 Symposium on Advances of Measurement Science 2004
PublisherIMEKO-International Measurement Federation Secretariat
Pages491-496
Number of pages6
ISBN (Print)9781634391887
Publication statusPublished - 2004
Event10th IMEKO TC7 Symposium on Advances of Measurement Science 2004 - St. Petersburg, Russian Federation
Duration: 30 Jun 20042 Jul 2004

Other

Other10th IMEKO TC7 Symposium on Advances of Measurement Science 2004
CountryRussian Federation
CitySt. Petersburg
Period30.6.042.7.04

Keywords

  • Analytical hierarchy process
  • Consensus relation
  • Overall integral index
  • Quality estimation

ASJC Scopus subject areas

  • Electrical and Electronic Engineering
  • Instrumentation

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