Metods of rating competitors for quality awards: Tentative comparative analysis

Abstract

A comparison of three most frequently used methods for quality estimation of complex objects is offered in the paper, namely Overall Integral Index, Analytical Hierarchy Process and Consensus Relation. Such estimation is required, for example, in the European Excellence Model by the European Foundation for Quality Management (EFQM) when making decision on the European Quality Award. Examples of using the estimation methods of five enterprises are given taking into account the Model criteria. Certain advantages of the Consensus Relation method are demonstrated.

Original language	English
Title of host publication	10th IMEKO TC7 Symposium on Advances of Measurement Science 2004
Publisher	IMEKO-International Measurement Federation Secretariat
Pages	491-496
Number of pages	6
ISBN (Print)	9781634391887
Publication status	Published - 2004
Event	10th IMEKO TC7 Symposium on Advances of Measurement Science 2004 - St. Petersburg, Russian Federation Duration: 30 Jun 2004 → 2 Jul 2004

Other

Other	10th IMEKO TC7 Symposium on Advances of Measurement Science 2004
Country	Russian Federation
City	St. Petersburg
Period	30.6.04 → 2.7.04

Keywords

Analytical hierarchy process
Consensus relation
Overall integral index
Quality estimation

ASJC Scopus subject areas

Electrical and Electronic Engineering
Instrumentation

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Metods of rating competitors for quality awards : Tentative comparative analysis. / Artemenko, Vera; Martyusheva, Polina; Muravyov, Sergey; Znamenschikova, Nadezhda.

10th IMEKO TC7 Symposium on Advances of Measurement Science 2004. IMEKO-International Measurement Federation Secretariat, 2004. p. 491-496.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Artemenko, V, Martyusheva, P, Muravyov, S & Znamenschikova, N 2004, Metods of rating competitors for quality awards: Tentative comparative analysis. in 10th IMEKO TC7 Symposium on Advances of Measurement Science 2004. IMEKO-International Measurement Federation Secretariat, pp. 491-496, 10th IMEKO TC7 Symposium on Advances of Measurement Science 2004, St. Petersburg, Russian Federation, 30.6.04.

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