Hotel performance: Rigor and relevant research topics

Ruggero Sainaghi, Paul Phillips, Rodolfo Baggio, Aurelio Mauri

Research output: Contribution to journalArticlepeer-review

7 Citations (Scopus)


Academic research (rigor) in alignment with practitioners’ challenges (relevancy) has been advocated as a way of overcoming the ivory tower syndrome. Performance measurement is at the heart of strategic management processes, as it provides a mechanism of demonstrating outcomes. Given the importance of this topic for both theory and practice, this article explores the contribution of academic outputs in terms of academic research outputs (rigor) and current practitioners’ needs (relevancy). Using network analysis and cross-citation bibliometric approaches, a sample of 1155 articles is examined and fourteen clusters are identified. The emergent topics and subtopics from the academic literature are compared to ten insights proposed by Ernst Young to the hotel sector. The findings suggest a good fit between the two approaches together with some gaps. Based from empirical results, nine propositions are articulated.

Original languageEnglish
Pages (from-to)13-26
Number of pages14
JournalInternational Journal of Hospitality Management
Publication statusPublished - 1 Apr 2019


  • Cluster analysis
  • Cross-citation
  • Hotel performance
  • Relevancy
  • Rigor

ASJC Scopus subject areas

  • Tourism, Leisure and Hospitality Management
  • Strategy and Management

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