Healthcare business processes risks identification and management: Approach for medication administration processes re-engineering

Medication administration in healthcare institutions is one of the critical processes that need to be carefully considered from the risk management point of view. Medical administration errors are costly from several perspectives as they lead to injuries, illness or even death and finally, significantly increase hospital expense. In this article, we argue that efficient risk management approaches for medication administration business processes are needed. Risks should be identified and mitigated well before critical error occurs. The presented work describes issues of healthcare business process risk individuation and propose a methodology for business process re-engineering to mitigate the identified risks. To show the potential impact of the approach, we illustrate the functioning of the methodology on the scenario derived from the application domain of the Nursy Rolly™industrial R&D project.