Designing healthcare systems with an emphasis on relational quality and peace of mind

Leysan Nurgalieva, Marcos Baez, Francesca Fiore, Fabio Casati, Maurizio Marchese

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)


In this paper we explore the challenges and opportunities of designing information systems in healthcare with an emphasis on informational needs of family caregivers and work practices of professionals. We focus particularly on the context of Nursing Homes (NH), where family members and care professionals are often faced with challenging situations that can affect their ability to communicate and collaborate effectively, and thus, leading to the episodes of conflicts or mismatch of expectations. We report on two sets of user studies with staff and residents’ family members in four nursing homes, studying current information practices, factors that influence them, and explore design alternatives that could target identified issues.

Original languageEnglish
Title of host publicationSocial Informatics - 10th International Conference, SocInfo 2018, Proceedings
EditorsSteffen Staab, Olessia Koltsova, Dmitry I. Ignatov
PublisherSpringer Verlag
Number of pages9
ISBN (Print)9783030011581
Publication statusPublished - 2018
Event10th Conference on Social Informatics, SocInfo 2018 - Saint-Petersburg, Russian Federation
Duration: 25 Sep 201828 Sep 2018

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11186 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


Conference10th Conference on Social Informatics, SocInfo 2018
CountryRussian Federation


  • Health and wellbeing
  • Information architecture
  • Information sharing
  • Nursing homes

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

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