Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web

Marcos Baez, Florian Daniel, Fabio Casati

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

This paper lays the foundation for a new delivery paradigm for web-accessible content and functionality, i.e., conversational interaction. Instead of asking users to read text, click through links and type on the keyboard, the vision is to enable users to “speak to a website” and to obtain natural language, spoken feedback. The paper describes how state-of-the-art chatbot technology can enable a dialog between the user and the website, proposes a reference architecture for the automated inference of site-specific chatbots able to mediate between the user and the website, and discusses open challenges and research questions. The envisioned, bidirectional dialog paradigm advances current screen reader technology and aims to benefit both regular users in eyes-free usage scenarios as well as visually impaired users in everyday scenarios.

Original languageEnglish
Title of host publicationChatbot Research and Design - 3rd International Workshop, CONVERSATIONS 2019, Revised Selected Papers
EditorsAsbjørn Følstad, Theo Araujo, Symeon Papadopoulos, Effie Lai-Chong Law, Ole-Christoffer Granmo, Ewa Luger, Petter Bae Brandtzaeg
PublisherSpringer Healthcare
Pages94-110
Number of pages17
ISBN (Print)9783030395391
DOIs
Publication statusPublished - 1 Jan 2020
Event3rd International Workshop on Chatbot Research and Design, CONVERSATIONS 2019 - Amsterdam, Netherlands
Duration: 19 Nov 201920 Nov 2019

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume11970 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference3rd International Workshop on Chatbot Research and Design, CONVERSATIONS 2019
CountryNetherlands
CityAmsterdam
Period19.11.1920.11.19

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Keywords

  • Conversational agents
  • Non-visual browsing
  • Screen readers

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Baez, M., Daniel, F., & Casati, F. (2020). Conversational Web Interaction: Proposal of a Dialog-Based Natural Language Interaction Paradigm for the Web. In A. Følstad, T. Araujo, S. Papadopoulos, E. L-C. Law, O-C. Granmo, E. Luger, & P. B. Brandtzaeg (Eds.), Chatbot Research and Design - 3rd International Workshop, CONVERSATIONS 2019, Revised Selected Papers (pp. 94-110). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 11970 LNCS). Springer Healthcare. https://doi.org/10.1007/978-3-030-39540-7_7