Business - Oriented management of Web services

Fabio Casati, Eric Shan, Umeshwar Dayal, Ming Chien Shan

Research output: Contribution to journalReview articlepeer-review

135 Citations (Scopus)


The different aspects of web services management are discussed, with focus on business-oriented management of web services. Management of web services can be classified into infrastructure-level, application-level, and business-level management. To analyze web services from a business perspective it is important to define and correlate metrics through interfaces, conversations, and compositions. Maximization of user-defined utility functions can be achieved, by automatically controlling services based on the actual or predicted value of business metrics.

Original languageEnglish
Pages (from-to)55-60
Number of pages6
JournalCommunications of the ACM
Issue number10
Publication statusPublished - 2003
Externally publishedYes

ASJC Scopus subject areas

  • Computer Science(all)

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