Business operation intelligence

Abstract

In the last decade we have witnessed an increased trend towards automating all the interactions that a company has with its customers, suppliers, and employees. This trend is continuing even in the economic downturn, since automation not only allows for faster processing, but can also reduce costs and errors due to the diminished need for human involvement. Once a robust ebusiness infrastructure has been developed and deployed, companies quickly turn their attention to the problem of assessing and managing the quality of their e-business operations. This paper presents the concepts and architecture of a system that supports users in managing their infrastructure from a both a business (qualitative) and IT (quantitative) perspective. The platform also provides for the "intelligent" analysis of e-business operations as well as for making predictions over the quality of ongoing and future operations.

Original language	English
Title of host publication	Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings
Publisher	Springer Verlag
Pages	213-224
Number of pages	12
Volume	2544
ISBN (Print)	9783540362333
Publication status	Published - 2002
Externally published	Yes
Event	2nd International workshop on Databases in Networked Information Systems, DNIS 2002 - Aizu, Japan Duration: 16 Dec 2002 → 18 Dec 2002

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	2544
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	2nd International workshop on Databases in Networked Information Systems, DNIS 2002
Country	Japan
City	Aizu
Period	16.12.02 → 18.12.02

ASJC Scopus subject areas

Theoretical Computer Science
Computer Science(all)

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Cite this

Business operation intelligence. / Casati, Fabio; Dayal, Umeshwar; Shan, Ming Chien.

Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings. Vol. 2544 Springer Verlag, 2002. p. 213-224 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 2544).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

Casati, F, Dayal, U & Shan, MC 2002, Business operation intelligence. in Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings. vol. 2544, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 2544, Springer Verlag, pp. 213-224, 2nd International workshop on Databases in Networked Information Systems, DNIS 2002, Aizu, Japan, 16.12.02.

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