Abstract
In the last decade we have witnessed an increased trend towards automating all the interactions that a company has with its customers, suppliers, and employees. This trend is continuing even in the economic downturn, since automation not only allows for faster processing, but can also reduce costs and errors due to the diminished need for human involvement. Once a robust ebusiness infrastructure has been developed and deployed, companies quickly turn their attention to the problem of assessing and managing the quality of their e-business operations. This paper presents the concepts and architecture of a system that supports users in managing their infrastructure from a both a business (qualitative) and IT (quantitative) perspective. The platform also provides for the "intelligent" analysis of e-business operations as well as for making predictions over the quality of ongoing and future operations.
| Original language | English |
|---|---|
| Title of host publication | Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings |
| Publisher | Springer Verlag |
| Pages | 213-224 |
| Number of pages | 12 |
| Volume | 2544 |
| ISBN (Print) | 9783540362333 |
| Publication status | Published - 2002 |
| Externally published | Yes |
| Event | 2nd International workshop on Databases in Networked Information Systems, DNIS 2002 - Aizu, Japan Duration: 16 Dec 2002 → 18 Dec 2002 |
Publication series
| Name | Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) |
|---|---|
| Volume | 2544 |
| ISSN (Print) | 0302-9743 |
| ISSN (Electronic) | 1611-3349 |
Conference
| Conference | 2nd International workshop on Databases in Networked Information Systems, DNIS 2002 |
|---|---|
| Country | Japan |
| City | Aizu |
| Period | 16.12.02 → 18.12.02 |
Fingerprint
ASJC Scopus subject areas
- Theoretical Computer Science
- Computer Science(all)
Cite this
Business operation intelligence. / Casati, Fabio; Dayal, Umeshwar; Shan, Ming Chien.
Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings. Vol. 2544 Springer Verlag, 2002. p. 213-224 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 2544).Research output: Chapter in Book/Report/Conference proceeding › Conference contribution
}
TY - GEN
T1 - Business operation intelligence
AU - Casati, Fabio
AU - Dayal, Umeshwar
AU - Shan, Ming Chien
PY - 2002
Y1 - 2002
N2 - In the last decade we have witnessed an increased trend towards automating all the interactions that a company has with its customers, suppliers, and employees. This trend is continuing even in the economic downturn, since automation not only allows for faster processing, but can also reduce costs and errors due to the diminished need for human involvement. Once a robust ebusiness infrastructure has been developed and deployed, companies quickly turn their attention to the problem of assessing and managing the quality of their e-business operations. This paper presents the concepts and architecture of a system that supports users in managing their infrastructure from a both a business (qualitative) and IT (quantitative) perspective. The platform also provides for the "intelligent" analysis of e-business operations as well as for making predictions over the quality of ongoing and future operations.
AB - In the last decade we have witnessed an increased trend towards automating all the interactions that a company has with its customers, suppliers, and employees. This trend is continuing even in the economic downturn, since automation not only allows for faster processing, but can also reduce costs and errors due to the diminished need for human involvement. Once a robust ebusiness infrastructure has been developed and deployed, companies quickly turn their attention to the problem of assessing and managing the quality of their e-business operations. This paper presents the concepts and architecture of a system that supports users in managing their infrastructure from a both a business (qualitative) and IT (quantitative) perspective. The platform also provides for the "intelligent" analysis of e-business operations as well as for making predictions over the quality of ongoing and future operations.
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UR - http://www.scopus.com/inward/citedby.url?scp=84974733442&partnerID=8YFLogxK
M3 - Conference contribution
SN - 9783540362333
VL - 2544
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 213
EP - 224
BT - Databases in Networked Information Systems - 2nd International Workshop, DNIS 2002, Proceedings
PB - Springer Verlag
ER -