Analyzing compliance of service-based business processes for root-cause analysis and prediction

Carlos Rodríguez, Patrícia Silveira, Florian Daniel, Fabio Casati

Research output: Chapter in Book/Report/Conference proceedingConference contribution

5 Citations (Scopus)

Abstract

Automatically monitoring and enforcing compliance of service-based business processes with laws, regulations, standards, contracts, or policies is a hot issue in both industry and research. Little attention has however been paid to the problem of understanding non-compliance and improving business practices to prevent non-compliance in the future, a task that typically still requires human interpretation and intervention. Building upon work on automated detection of non-compliant situations, in this paper we propose a technique for the root-cause analysis of encountered problems and for the prediction of likely compliance states of running processes that leverages (i) on event-based service infrastructures, in order to collect execution evidence, and (ii) on the concept of key compliance indicator, in order to focus the analysis on the right data. We validate our ideas and algorithms on real data from an internal process of a hospital.

Original languageEnglish
Title of host publicationCurrent Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers
Pages277-288
Number of pages12
Volume6385 LNCS
DOIs
Publication statusPublished - 2010
Externally publishedYes
Event10th International Conference on Web Engineering, ICWE 2010 - Vienna, Austria
Duration: 5 Jul 20109 Jul 2010

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6385 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference10th International Conference on Web Engineering, ICWE 2010
CountryAustria
CityVienna
Period5.7.109.7.10

Fingerprint

Business Process
Compliance
Noncompliance
Roots
Prediction
Industry
Leverage
Infrastructure
Likely
Monitoring
Internal

Keywords

  • Compliance
  • Decision Trees
  • Root-Cause Analysis
  • SOA

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Cite this

Rodríguez, C., Silveira, P., Daniel, F., & Casati, F. (2010). Analyzing compliance of service-based business processes for root-cause analysis and prediction. In Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers (Vol. 6385 LNCS, pp. 277-288). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6385 LNCS). https://doi.org/10.1007/978-3-642-16985-4_25

Analyzing compliance of service-based business processes for root-cause analysis and prediction. / Rodríguez, Carlos; Silveira, Patrícia; Daniel, Florian; Casati, Fabio.

Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers. Vol. 6385 LNCS 2010. p. 277-288 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 6385 LNCS).

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Rodríguez, C, Silveira, P, Daniel, F & Casati, F 2010, Analyzing compliance of service-based business processes for root-cause analysis and prediction. in Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers. vol. 6385 LNCS, Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 6385 LNCS, pp. 277-288, 10th International Conference on Web Engineering, ICWE 2010, Vienna, Austria, 5.7.10. https://doi.org/10.1007/978-3-642-16985-4_25
Rodríguez C, Silveira P, Daniel F, Casati F. Analyzing compliance of service-based business processes for root-cause analysis and prediction. In Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers. Vol. 6385 LNCS. 2010. p. 277-288. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). https://doi.org/10.1007/978-3-642-16985-4_25
Rodríguez, Carlos ; Silveira, Patrícia ; Daniel, Florian ; Casati, Fabio. / Analyzing compliance of service-based business processes for root-cause analysis and prediction. Current Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers. Vol. 6385 LNCS 2010. pp. 277-288 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).
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