Analyzing compliance of service-based business processes for root-cause analysis and prediction

Carlos Rodríguez, Patrícia Silveira, Florian Daniel, Fabio Casati

Research output: Chapter in Book/Report/Conference proceedingConference contribution

6 Citations (Scopus)

Abstract

Automatically monitoring and enforcing compliance of service-based business processes with laws, regulations, standards, contracts, or policies is a hot issue in both industry and research. Little attention has however been paid to the problem of understanding non-compliance and improving business practices to prevent non-compliance in the future, a task that typically still requires human interpretation and intervention. Building upon work on automated detection of non-compliant situations, in this paper we propose a technique for the root-cause analysis of encountered problems and for the prediction of likely compliance states of running processes that leverages (i) on event-based service infrastructures, in order to collect execution evidence, and (ii) on the concept of key compliance indicator, in order to focus the analysis on the right data. We validate our ideas and algorithms on real data from an internal process of a hospital.

Original languageEnglish
Title of host publicationCurrent Trends in Web Engineering - 10th International Conference on Web Engineering, ICWE 2010 Workshops, Revised Selected Papers
Pages277-288
Number of pages12
Volume6385 LNCS
DOIs
Publication statusPublished - 2010
Externally publishedYes
Event10th International Conference on Web Engineering, ICWE 2010 - Vienna, Austria
Duration: 5 Jul 20109 Jul 2010

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume6385 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Conference

Conference10th International Conference on Web Engineering, ICWE 2010
CountryAustria
CityVienna
Period5.7.109.7.10

Keywords

  • Compliance
  • Decision Trees
  • Root-Cause Analysis
  • SOA

ASJC Scopus subject areas

  • Theoretical Computer Science
  • Computer Science(all)

Fingerprint Dive into the research topics of 'Analyzing compliance of service-based business processes for root-cause analysis and prediction'. Together they form a unique fingerprint.

Cite this