Aiding compliance governance in service-based business processes

Patrícia Silveira, Carlos Rodríguez, Aliaksandr Birukou, Fabio Casati, Florian Daniel, Vincenzo D'Andrea, Claire Worledge, Zouhair Taheri

Research output: Chapter in Book/Report/Conference proceedingChapter

7 Citations (Scopus)

Abstract

Assessing whether a company's business practices conform to laws and regulations and follow standards and SLAs, i.e., compliance management, is a complex and costly task. Few software tools aiding compliance management exist; yet, they typically do not address the needs of who is actually in charge of assessing and understanding compliance. We advocate the use of a compliance governance dashboard and suitable root cause analysis techniques that are specifically tailored to the needs of compliance experts and auditors. The design and implementation of these instruments are challenging for at least three reasons: (1) it is fundamental to identify the right level of abstraction for the information to be shown; (2) it is not trivial to visualize different analysis perspectives; and (3) it is difficult to manage and analyze the large amount of involved concepts, instruments, and data. This chapter shows how to address these issues, which concepts and models underlie the problem, and, eventually, how IT can effectively support compliance analysis in Service-Oriented Architectures (SOAs).

Original languageEnglish
Title of host publicationHandbook of Research on Service-Oriented Systems and Non-Functional Properties
Subtitle of host publicationFuture Directions
PublisherIGI Global Publishing
Pages524-548
Number of pages25
ISBN (Print)9781613504321
DOIs
Publication statusPublished - 2011
Externally publishedYes

Fingerprint

Industry
Service oriented architecture (SOA)
Compliance

ASJC Scopus subject areas

  • Computer Science(all)

Cite this

Silveira, P., Rodríguez, C., Birukou, A., Casati, F., Daniel, F., D'Andrea, V., ... Taheri, Z. (2011). Aiding compliance governance in service-based business processes. In Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions (pp. 524-548). IGI Global Publishing. https://doi.org/10.4018/978-1-61350-432-1.ch022

Aiding compliance governance in service-based business processes. / Silveira, Patrícia; Rodríguez, Carlos; Birukou, Aliaksandr; Casati, Fabio; Daniel, Florian; D'Andrea, Vincenzo; Worledge, Claire; Taheri, Zouhair.

Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions. IGI Global Publishing, 2011. p. 524-548.

Research output: Chapter in Book/Report/Conference proceedingChapter

Silveira, P, Rodríguez, C, Birukou, A, Casati, F, Daniel, F, D'Andrea, V, Worledge, C & Taheri, Z 2011, Aiding compliance governance in service-based business processes. in Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions. IGI Global Publishing, pp. 524-548. https://doi.org/10.4018/978-1-61350-432-1.ch022
Silveira P, Rodríguez C, Birukou A, Casati F, Daniel F, D'Andrea V et al. Aiding compliance governance in service-based business processes. In Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions. IGI Global Publishing. 2011. p. 524-548 https://doi.org/10.4018/978-1-61350-432-1.ch022
Silveira, Patrícia ; Rodríguez, Carlos ; Birukou, Aliaksandr ; Casati, Fabio ; Daniel, Florian ; D'Andrea, Vincenzo ; Worledge, Claire ; Taheri, Zouhair. / Aiding compliance governance in service-based business processes. Handbook of Research on Service-Oriented Systems and Non-Functional Properties: Future Directions. IGI Global Publishing, 2011. pp. 524-548
@inbook{89a4bcc438b544a89b1493faa7f931d7,
title = "Aiding compliance governance in service-based business processes",
abstract = "Assessing whether a company's business practices conform to laws and regulations and follow standards and SLAs, i.e., compliance management, is a complex and costly task. Few software tools aiding compliance management exist; yet, they typically do not address the needs of who is actually in charge of assessing and understanding compliance. We advocate the use of a compliance governance dashboard and suitable root cause analysis techniques that are specifically tailored to the needs of compliance experts and auditors. The design and implementation of these instruments are challenging for at least three reasons: (1) it is fundamental to identify the right level of abstraction for the information to be shown; (2) it is not trivial to visualize different analysis perspectives; and (3) it is difficult to manage and analyze the large amount of involved concepts, instruments, and data. This chapter shows how to address these issues, which concepts and models underlie the problem, and, eventually, how IT can effectively support compliance analysis in Service-Oriented Architectures (SOAs).",
author = "Patr{\'i}cia Silveira and Carlos Rodr{\'i}guez and Aliaksandr Birukou and Fabio Casati and Florian Daniel and Vincenzo D'Andrea and Claire Worledge and Zouhair Taheri",
year = "2011",
doi = "10.4018/978-1-61350-432-1.ch022",
language = "English",
isbn = "9781613504321",
pages = "524--548",
booktitle = "Handbook of Research on Service-Oriented Systems and Non-Functional Properties",
publisher = "IGI Global Publishing",
address = "United States",

}

TY - CHAP

T1 - Aiding compliance governance in service-based business processes

AU - Silveira, Patrícia

AU - Rodríguez, Carlos

AU - Birukou, Aliaksandr

AU - Casati, Fabio

AU - Daniel, Florian

AU - D'Andrea, Vincenzo

AU - Worledge, Claire

AU - Taheri, Zouhair

PY - 2011

Y1 - 2011

N2 - Assessing whether a company's business practices conform to laws and regulations and follow standards and SLAs, i.e., compliance management, is a complex and costly task. Few software tools aiding compliance management exist; yet, they typically do not address the needs of who is actually in charge of assessing and understanding compliance. We advocate the use of a compliance governance dashboard and suitable root cause analysis techniques that are specifically tailored to the needs of compliance experts and auditors. The design and implementation of these instruments are challenging for at least three reasons: (1) it is fundamental to identify the right level of abstraction for the information to be shown; (2) it is not trivial to visualize different analysis perspectives; and (3) it is difficult to manage and analyze the large amount of involved concepts, instruments, and data. This chapter shows how to address these issues, which concepts and models underlie the problem, and, eventually, how IT can effectively support compliance analysis in Service-Oriented Architectures (SOAs).

AB - Assessing whether a company's business practices conform to laws and regulations and follow standards and SLAs, i.e., compliance management, is a complex and costly task. Few software tools aiding compliance management exist; yet, they typically do not address the needs of who is actually in charge of assessing and understanding compliance. We advocate the use of a compliance governance dashboard and suitable root cause analysis techniques that are specifically tailored to the needs of compliance experts and auditors. The design and implementation of these instruments are challenging for at least three reasons: (1) it is fundamental to identify the right level of abstraction for the information to be shown; (2) it is not trivial to visualize different analysis perspectives; and (3) it is difficult to manage and analyze the large amount of involved concepts, instruments, and data. This chapter shows how to address these issues, which concepts and models underlie the problem, and, eventually, how IT can effectively support compliance analysis in Service-Oriented Architectures (SOAs).

UR - http://www.scopus.com/inward/record.url?scp=84899228295&partnerID=8YFLogxK

UR - http://www.scopus.com/inward/citedby.url?scp=84899228295&partnerID=8YFLogxK

U2 - 10.4018/978-1-61350-432-1.ch022

DO - 10.4018/978-1-61350-432-1.ch022

M3 - Chapter

AN - SCOPUS:84899228295

SN - 9781613504321

SP - 524

EP - 548

BT - Handbook of Research on Service-Oriented Systems and Non-Functional Properties

PB - IGI Global Publishing

ER -