Aiding compliance governance in service-based business processes

Patrícia Silveira, Carlos Rodríguez, Aliaksandr Birukou, Fabio Casati, Florian Daniel, Vincenzo D'Andrea, Claire Worledge, Zouhair Taheri

Research output: Chapter in Book/Report/Conference proceedingChapter

8 Citations (Scopus)


Assessing whether a company's business practices conform to laws and regulations and follow standards and SLAs, i.e., compliance management, is a complex and costly task. Few software tools aiding compliance management exist; yet, they typically do not address the needs of who is actually in charge of assessing and understanding compliance. We advocate the use of a compliance governance dashboard and suitable root cause analysis techniques that are specifically tailored to the needs of compliance experts and auditors. The design and implementation of these instruments are challenging for at least three reasons: (1) it is fundamental to identify the right level of abstraction for the information to be shown; (2) it is not trivial to visualize different analysis perspectives; and (3) it is difficult to manage and analyze the large amount of involved concepts, instruments, and data. This chapter shows how to address these issues, which concepts and models underlie the problem, and, eventually, how IT can effectively support compliance analysis in Service-Oriented Architectures (SOAs).

Original languageEnglish
Title of host publicationHandbook of Research on Service-Oriented Systems and Non-Functional Properties
Subtitle of host publicationFuture Directions
PublisherIGI Global Publishing
Number of pages25
ISBN (Print)9781613504321
Publication statusPublished - 2011
Externally publishedYes

ASJC Scopus subject areas

  • Computer Science(all)

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